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• Special Service Campaign (SSC) and Limited Service Campaign (LSC) General Procedures April 2005. • General Procedures for Lexus SSCs and LSCs PREPARING FOR AN SSC/LSC Overview...Customer Notification..SSC/LSC and Customer Satisfaction..Identifying Affected Vehicles..Manpower and Facility Requirements..Tools and Equipment... Technical Training...Parts...DMS Systems... Planning Your Communication Strategy.. • General Procedures for Lexus SSCs and LSCs Overview This handbook contains the general procedures dealers should follow for each and every Special Service Campaign (SSC) or Limited Service Campaign (LSC) Lexus initiates. Campaign-specific details will be included in the dealer notification package sent to each dealer at the launch of a campaign. • Technical Training Lexus suggests that all service department staff who will be directly involved in completing a repair or supporting an SSC/LSC should review the repair procedures in the dealer notification package to prepare for a campaign.

• Lexus Area Offices for follow-up and correction. Lexus will ensure there will be sufficient inventory to accommodate an SSC/LSC but there will be only enough supply to cover the affected vehicle population. • IMPLEMENTING AN SSC/LSC Car Rental and Service Loaners One of the ways we can demonstrate that Lexus cares is by honoring loaner car requests with the best loaner available for those customers unable or unwilling to wait for this repair. Download Free Show And Prove Wiz Khalifa Zippo on this page. • Each situation will be handled on a case-by-case basis. • Lexus will only pay for authorized costs that have been approved by DSPM or area offices.

• Alternatives include pick-up and redelivery of remotely located vehicles. • SSC/LSC prior to servicing the vehicle. Recap of Claim Submission and General Provisions of an SSC/LSC • Lexus will pay for gas tank fill-up (actual cost) • Lexus will pay for washing the vehicle (not to exceed $20 per vehicle) • (DSPM authorization required for more than one day) • Lexus will pay for costs associated with remote repairs if required • Lexus will pay for remote pick-up and delivery if required (DSPM authorization only) Claiming Reimbursement for Special Services You must use sublet to claim any special services required in conjunction with an SSC/LSC repair. • General Procedures for Lexus SSCs and LSCs Claim actual dealer cost Claim Preparation Instructions NOTE: Each sublet must be a separate entry with: • Unique invoice number • Description • Sublet Type • Dollar Amount. • ES 300 Air Conditioning Expansion Valve Replacement Special Service Campaign PL1. • Table of Contents OVERVIEW..PREPARING FOR THE SSC Determining Demand.